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Terms & Conditions

Effective Date: 3 May 2026

These Terms & Conditions govern the use of the Aussie Voyages website, services, bookings, quotations, supplier partnerships, travel agent access, and all related travel products. By using this website, making a booking, or accessing any Aussie Voyages platform, you agree to comply with these Terms & Conditions. These terms constitute a legally binding agreement between you and Aussie Voyages Pty Ltd (ABN 82 679 659 913).

1

Definitions

In these Terms & Conditions:

"Company" refers to Aussie Voyages.
"Customer" refers to any person making an enquiry, quotation request, or booking.
"Agent" refers to travel agents, wholesalers, or B2B partners.
"Supplier" refers to third-party providers such as tour operators, hotels, transfer providers, attractions, and activity operators.
"Website" refers to aussievoyages.com.au and associated subdomains.
2

Website Usage

You agree to use the website only for lawful purposes.

You must not:

Attempt unauthorized access to systems
Upload malicious content
Misrepresent your identity
Use automated scraping tools without permission
Interfere with website functionality

We reserve the right to suspend access for misuse.

3

Bookings & Reservations

Bookings are subject to supplier availability and confirmation.

Aussie Voyages acts as a booking facilitator and travel provider, coordinating products from third-party suppliers.

A booking becomes confirmed only when:

Payment is received
Supplier confirmation is issued
Confirmation documents are sent

Availability shown online may change without notice.

4

Pricing & Currency

All pricing displayed may be shown in AUD or NZD depending on supplier origin and selected market.

Prices may include:

Taxes
Booking fees
Supplier surcharges
Seasonal rate adjustments

Prices are subject to change until booking confirmation.

Currency conversions may vary depending on payment provider exchange rates.

5

Payments

Payments may be processed via secure payment providers.

You agree to provide accurate billing information.

Failure to complete payment may result in cancellation.

Some bookings may require:

Deposits
Full payment before travel
Non-refundable prepayments
6

Cancellations & Refunds

Cancellation rules vary by supplier and product.

Refund eligibility depends on:

Supplier terms
Timing of cancellation
Product category
Special conditions

Refund processing times may vary.

Non-refundable products may not be eligible for reimbursement.

Travel insurance is strongly recommended.

7

Changes & Amendments

Changes to bookings may incur fees.

Modification requests are subject to supplier approval.

Aussie Voyages reserves the right to charge administration fees for amendments.

8

Travel Documentation

Customers are responsible for ensuring:

Valid passports
Required visas
Travel insurance
Health documentation
Vaccination requirements

Failure to hold required documentation may result in denied travel without refund.

9

Supplier Responsibility

Third-party suppliers operate tours, transfers, hotels, activities, and travel services.

Aussie Voyages is not liable for:

Supplier delays
Operational changes
Weather disruptions
Lost property
Injury during supplier-operated activities

Supplier-specific conditions may apply.

10

Limitation of Liability

To the maximum extent permitted by law, Aussie Voyages shall not be liable for:

Indirect losses
Consequential damages
Business interruption
Missed connections
Travel delays
Force majeure events

Liability is limited to the booking amount paid where legally required.

11

Force Majeure

We are not responsible for events beyond reasonable control, including:

Natural disasters
Government restrictions
Pandemics
Flight cancellations
Strikes
Supplier shutdowns
Extreme weather
12

Travel Agent Accounts

Travel agents using the B2B platform agree to:

Maintain accurate account details
Keep login credentials secure
Not share pricing without authorization
Use the system only for legitimate travel sales

We reserve the right to suspend agent access for misuse.

13

Supplier Partnerships

Suppliers submitting products or rates agree that:

Information provided is accurate
Rates are valid and current
Product availability is maintained
Legal business operation requirements are met

Aussie Voyages reserves the right to reject or remove supplier listings.

14

Intellectual Property

All website content, branding, logos, design, text, software, and media belong to Aussie Voyages unless otherwise stated.

You may not reproduce or distribute content without written permission.

15

Privacy

Your use of this website is also governed by our Privacy Policy.

Please review the Privacy Policy for details on how information is collected and used.

16

Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes shall be handled under Australian legal jurisdiction.

17

Changes to Terms

We may update these Terms & Conditions periodically.

Changes will be effective immediately upon publication.

Continued website usage indicates acceptance of updated terms.

18

Contact Information

For questions regarding these Terms & Conditions, please contact:

Aussie Voyages

Website: aussievoyages.com.au

Support: info@aussievoyages.com.au

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